IT Support Packages
We offer a range of support options including telephone, on-site, and remote desktop services to provide the exact level of support cover you need.
Our computer support services can be tailored to meet your exact requirements on either a contract or ad-hoc basis.
Our dedicated helpdesk team are experienced engineers who resolve IT issues comprehensively with a focus on quality assurance.
Remote Access Strategy
The operation of a remote access strategy enables our engineers to access the system to investigate and identify any problems at which time they will also try to resolve the issue.
If a visit to your site is required, the helpdesk staff will escalate this to our field staff and you will be duly contacted.
Service Level Aggreement
Based on a bespoke Service Level Agreement, our engineers will ensure that your systems are running and have a proven track record that includes:
- 365 days a year coverage for servers, networks, desktops etc
- Service level agreements to suit your requirements
- Helpdesk support
- Remote Access Support-Remote monitoring and administration
- On-site engineers-Return to service (ensuring reinstatement of machinery to an agreed standard)
- Support for installation, changes and moves
- Expert engineers (highly trained, equipped with diagnostic tools to effectively assist with fault resolution)
- Daily checks of Back ups, Anti Virus software and health check on the server(s)